Responsible Gaming
Gaming Should Be Fun, Not Financial
At Hidden Botanics, we're committed to promoting responsible gaming. Betting and casino games should be enjoyed purely as entertainment, not as a way to earn money or solve financial problems. If you choose to gamble, please do so within your means and always gamble responsibly.
Age Verification
You must be 18 years of age or older to use Betfred betting services in the United Kingdom. It is your responsibility to ensure you meet the legal age requirements in your jurisdiction. If you are under 18, or if gambling is illegal in your country of residence, please do not use our services.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in your own behaviour, help is available. Problem gambling can develop gradually and may include:
- Spending more money or time gambling than intended
- Chasing losses by continuing to gamble to recover money lost
- Hiding or lying about your gambling activity
- Gambling to escape problems, stress, or negative emotions
- Neglecting family, friends, work, or other responsibilities
- Borrowing money to fund gambling
- Experiencing mood changes or irritability when unable to gamble
- Feeling anxious or depressed about your gambling habits
- Attempting to cut back or quit gambling without success
Self-Help Tools & Controls
Betfred provides several responsible gaming tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you are willing to lose
- Reality Checks: Receive notifications during gaming sessions to remind you how long you've been playing
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
- Account Closure: Close your account permanently if you wish to stop gambling entirely
For more information on these tools, visit the Betfred website or contact their customer support team.
Support Organisations & Help Resources
If you or someone you know is struggling with problem gambling, support is available. We recommend reaching out to one of the following organisations:
United Kingdom
- GamCare – Free, confidential support and advice
www.gamcare.org.uk
Telephone: 0808 8020 133 (freephone) - GamStop – National Self-Exclusion Scheme – Allows you to self-exclude from all online gambling operators in Great Britain
www.gamstop.co.uk - Gamblers Anonymous – 12-step support groups across the UK
www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS-funded specialist treatment
Telephone: 0203 318 5041
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung – www.bzga.de
If You Need Help
Seeking help is a sign of strength, not weakness. If you are struggling with gambling or suspect you may have a problem, please reach out to one of the support organisations listed above. They offer free, confidential advice and can provide practical help.
Remember: you are not alone, and support is always available.